This is a full-time position for yet2 North America.
To apply, please email a cover letter and resume to Katie Hassell (khassell@yet2.com).
Role:
Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans and lead client on-boarding; present content strategy and annual account plan. Work closely with clients to identify next need-owners and next Needs. Provide expert advice on best practices for solutions and setup.
Prepare and deliver effective client presentations, including to stakeholders at all levels of the organization up to C-Suite. Deliver monthly and/or quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. Identify and capitalize on new opportunities from within existing accounts. Ensure a deep enough understanding of clients’ individual experiences and pains to head off potential issues before they become problems.
The role will also require working closely with project delivery teams to ensure client expectations and project goals are met and exceeded, enabling a stronger deeper relationship, and embedding yet2 as trusted advisor for future projects.
About the person:
The ideal candidate will be a highly resilient self-starter, motivated and willing to work in a technical environment with technical leads in clients project teams. You will be comfortable with a “consultative” sales approach, and a gradual sales cycle, reaching sales agreements for large fees.
You will be able to build ongoing key relationships with new sales targets, and comprehensively feed this intel back into a technically astute project delivery & management team.
Duties:
- Manage multiple accounts; develop positive working relationships with all customer touch points
- Drive client retention, renewals, upsells and client satisfaction
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- Prepare campaign insights reporting, including analysis and research
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
- Maintaining CRM
- Preparing stats for own performance on a weekly basis
Measures & targets:
- Maintaining a high number of deepening business sales calls monthly
- Build a pipeline of opportunities in the CRM
- Meeting annual target for revenue & sales calls
Requirements:
Essential
- 3+ years’ experience in customer success and/or account management predominately in B2B environment
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Strong analytical skills
- Demonstrated ability to work independently and remain motivated
- Track record of delivering against a revenue target
- Ability to “objection handle” and problem solve under pressure
Desirable
- Experience of account management with FTSE 100 /Fortune 500 clients
- Knowledge of the R&D / Innovation space
- Good knowledge of researching business’s and their structure
- Ability to write sales proposals & build presentations
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
- Commission pay
Education:
- Bachelor’s (Preferred)
To apply, please email a cover letter and resume to Katie Hassell (khassell@yet2.com).